Policy

Thank you for choosing SourcedByDG, our commitment is to provide you with exceptional products and services. To ensure a positive experience for all our customers, please review our business policies outlined below.

1. Customer Service:

Communication:

  • Our customer service team is available to assist you during regular business hours (6am-9pm) Monday - Friday. 
  • For inquiries or assistance, please contact us via [Email/Phone/Contact Form].

Response Time:

  • We strive to respond to all customer inquiries within 24-48 business hours.

2. Ordering:

Order Confirmation:

  • You will receive an order confirmation email once your order is successfully placed.
  • Please review your order confirmation for accuracy and contact us immediately if any corrections are needed.

Payment:

  • We accept [Apple Pay, PayPal, Visa Mastercard etc].
  • All transactions are securely processed to protect your sensitive information.

3. Shipping:

Processing Time:

  • Orders are typically processed within 24-48 hours after payment is confirmed.

Shipping Methods:

  • Choose from various shipping options during checkout, including standard and expedited shipping.

Tracking:

  • You will receive a shipping confirmation email with a tracking number once your order is dispatched.

4. Returns and Exchanges:

Return Policy:

  • YES, you are able to make returns back to SourcedByDG after 10 days of arrival with your product. We can only do returns if the item is faulty/wrong sizing and can exchange the shoe for a different size but not the product. 
  • Please contact us for returns etc and we will send you a pre paid label.

5. Product Quality:

Quality Assurance:

  • We stand behind the quality of our products. If you receive a defective item, please contact us for resolution.

Product Descriptions:

  • Product descriptions and images aim to provide an accurate representation. If you have any questions, please contact us before purchasing.

6. Feedback:

Reviews and Feedback:

  • We appreciate your feedback! Feel free to leave reviews on our website or social media platforms.
  • If you encounter any issues, please contact us first, and we'll work to address them.

7. Changes to Policies:

  • These policies are subject to change. Check our website for the most up-to-date information.
  • Changes will be effective immediately upon posting.

If you have any questions or concerns regarding our business policies, please contact us. Thank you for choosing SourcedByDGPOLICY.